returns policy

HOW IT WORKS

1. For refunds, please send the item(s) back to us using the UK returns process or the International returns process below AND include a note to let us know the issue. We will refund the original item as soon as it is received.

2. If you would like to exchange for a different size, the most efficient way is to place a new order for the new size and send the original item back to us using the UK returns process or the International returns process below. We will refund the original item as soon as it is received.

3. Refunds will be made back to the original order payment method within 5 working days of receiving the return. Once the refund is processed you will receive a notification via email and after this point, if you need to chase the payment, please get in touch with the company/bank you used to pay for the order.

Please note:

  • We cannot process the refund until we receive the returned products.

  • Orders made online, cannot be returned to retail stores.

free UK returns

Follow the instructions on the link above to print your free returns label. If it’s in it’s original packaging, the item will be less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D).

The return address will be included automatically on the label.

International Returns

Unfortunately we can not offer free International returns but we would still be happy to refund or exchange your item within 14 days of receipt. The address is:

Green Fulfilment (Roarsome Returns)
27 Kilbirnie Place
Tradeston Industrial Estate
Glasgow
G5 8QR

refunds

We guarantee to refund any Roarsome® product that you are not completely happy with as long as you return it to us within 14 days of receipt of the order in a saleable and unused condition. Please make sure item labels are left intact and returned in their original packaging.

For used faulty items email roar@roarsome.com

T&C’s apply

  • Items must be in the condition they were received in, including all bags, tags and labels left in tact.

  • This does not apply to any sale items. ( We guarantee to refund any sale product that you are not completely happy with as long as you return it to us within 14 days of receipt of the order in a saleable and unused condition.)

Please note:

  • We cannot process the refund until we receive the returned products so we recommend using a tracked/insured service, please keep proof of postage.

  • Orders made online, cannot be returned to our stores.

OUR PROMISE

We will refund any Roarsome® item that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please note items should be returned with labels intact and with their original packaging.

To make a return, please see the instructions below.

Under EU distance selling rules you have the right to cancel your order without charge at any time up until 14 days after you receive the item.

The above does not affect your statutory rights.

i have been sent the wrong item

If you have been sent a different item than ordered, please email roar@roarsome.com, and include the following details in the message:

1. Order number and/or the name and size of the product that you were sent

2. Order number and/or the name and size of the product that you expected to receive.

We will contact you as soon as possible to arrange delivery of the correct item to you and collection of the incorrect product.